My colleagues in Ashridge Consulting are fond of contrasting ‘problems’ with ‘puzzles.’ Puzzles are tricky but solvable (like a crossword or Sudoku) whereas ‘problems’ are more intractable. This contrast resonates with Heifetz on adaptive challenges, which my colleague Chris Nichols explains as a distinction between the complicated (a puzzle) and the complex (a problem). For a leader, their role and approach should change depending on the nature of the situation they face, as should their strategic process. Read More
If we ever broadcast the Ashridge Desert Island Leadership Tools, these would be my eight picks: Read More
