As I mentioned on Radio 4 last week (starts at 38 minutes), I was highly delighted with the Archbishop of Canterbury’s embarrassment over the revelation that the Church Commissioners have inadvertently invested in Wonga. Adam Smith reckoned that the origin of morality was that we feel held in the gaze of the other. It is the risk of embarrassment – or that good old-fashioned word, shame – that keeps us on the straight and narrow. Read More
In the US, Walmart famously has the Walmart Cheer to galvanise the workers. In the UK, Tesco has the 4 o’clock rumble, where staff down tools and take to the aisles, pulling forward produce from the back of the racks for the next wave of shoppers. As in poker, these cultural ‘tells’ often say more about a company’s values than can the most carefully crafted piece of webpage PR. Read More
